Frequently asked questions

At Homie you can choose from three subscription options, each with its own minimum term:

• 6+ months
  This is the shortest possible subscription with a minimum term of six months. After this period you can cancel or continue the subscription.
• 3+ years
  This subscription has a minimum term of three years. It generally offers lower monthly costs than the 6-month subscription.
• 5+ years
  The longest subscription with the lowest monthly costs. The minimum term is five years, after which the subscription becomes flexible.

What happens after the minimum term? After the minimum term expires, the subscription is automatically renewed indefinitely. This means you can cancel on a monthly basis. Please note: if you submit a collection request within the first 12 months after renewal, we will charge €75,- in collection costs. After this period there are no collection costs associated with terminating the subscription.

What if I want to cancel before the minimum term? If you want to terminate within the minimum term, the remaining monthly costs for that term will be charged. Collection costs may apply depending on the type of appliance and the notice period.

Transfer of subscription Want to transfer the appliance to someone else? You can always transfer the subscription to a new user free of charge. The subscription will then be terminated for you, and the new user takes over the contract.

Please review the additional general terms and conditions for all details and any additional costs.

Error code E21 indicates a problem with the drain of the machine. This may mean that the water is not draining properly, which is often caused by a blockage or a kink in the drain hose.

How do I fix error code E21?



• Check the drain hose: Make sure the hose is not kinked and that there are no obstructions or blockages.
• Clean the filter: A clogged filter can impede water drainage. Consult your machine's manual for instructions on cleaning the filter.
• Check the drain: Check whether there is no blockage in the drain itself. Sometimes dirt can accumulate in the drain pipe, causing drainage problems.

If error code E21 continues to appear after these steps, please contact our service department for further assistance.

Turn off the appliance:

Turn the appliance off immediately to prevent further damage or dangerous situations. This helps to interrupt the power supply and avoid possible electric shocks or fire hazards.

To request a service visit:

For the washing machine/washer-dryer combination: Start your service request here for the WASHING MACHINE

For the dryer::Start your service request here for the DRYER

For other machines:Start your service request here for OTHER MACHINES

We aim to respond to your email within one working day. If you are in an emergency or need immediate assistance, please indicate this in your email so we can understand the urgency.

Yes, when you order a Homie, we will take one old appliance per ordered machine free of charge. We recycle these through our partner Wecycle. Below you will find important conditions for taking away your old appliance:

• Safety risk
  The machine must be safe to transport. Make sure it is free of rust, leaks and sharp edges that could pose a risk to our delivery team. Also check that there are no loose parts that could move or come loose during transport.
• Weight and Stability
  Machines such as washing machines and dryers must be sturdy and safe to lift. They must not be extra heavy due to, for example, residual water or other liquids.
• No Obstacles
  Make sure the machine is freely accessible without obstacles nearby, such as cabinets or furniture. On stairs, the passage must be clear of objects for safe passage.
• Disconnected and Empty
  The machine must be completely disconnected from power and water. Also make sure the machine is empty and that no water, mud or other liquids remain inside.
• Health and Hygiene
  For safe and hygienic handling, the machine must be clean and free of dirt, mud and other contaminants.

It is important to clean your washing machine regularly to maintain optimal performance and prevent unpleasant odours. Follow these steps:

1. Clean the drum: Run an empty wash cycle at high temperature (90°C) with a cup of cleaning vinegar or a special washing machine cleaner.
2. Check the rubber seals: Wipe the rubber edges of the door clean with a damp cloth and a little vinegar or all-purpose cleaner.
3. Clean the detergent drawer: Remove the drawer and rinse it under warm water. Use an old toothbrush to remove soap residue.
4. Clean the filter: Remove and rinse the filter under the tap to prevent blockages.
5. Leave the door open after use: This allows the drum to dry and prevents mould formation.

For a visual explanation you can watch this video: Cleaning the washing machine.

You can find the manuals for our machines via this link. You can also find the manuals behind the Discover Homie sticker on the machine itself.

Because there is a new energy label, you may temporarily see two labels on your dryer. This helps to make the transition fair and clear.

Does the energy consumption of my dryer change? No, your dryer still consumes the same amount. The label just shows it in a newer, clearer way.

What is different about the new label? The new label uses a simple scale from A to G, has a handy QR code and provides additional information about, for example, noise level.

Want to know what this means for you? Read everything about the changes here!

At Homie you can choose from three subscription options, each with its own minimum term:

• 6+ months
  This is the shortest possible subscription with a minimum term of six months. After this period you can cancel or continue the subscription.
• 3+ years
  This subscription has a minimum term of three years. It generally offers lower monthly costs than the 6-month subscription.
• 5+ years
  The longest subscription with the lowest monthly costs. The minimum term is five years, after which the subscription becomes flexible.

What happens after the minimum term? After the minimum term expires, the subscription is automatically renewed indefinitely. This means you can cancel on a monthly basis. Please note: if you submit a collection request within the first 12 months after renewal, we will charge €75,- in collection costs. After this period there are no collection costs associated with terminating the subscription.

What if I want to cancel before the minimum term? If you want to terminate within the minimum term, the remaining monthly costs for that term will be charged. Collection costs may apply depending on the type of appliance and the notice period.

Transfer of subscription Want to transfer the appliance to someone else? You can always transfer the subscription to a new user free of charge. The subscription will then be terminated for you, and the new user takes over the contract.

Please review the additional general terms and conditions for all details and any additional costs.

No large upfront payment



• At Homie you don't pay large one-time costs for a new appliance. Instead, you spread the costs over a fixed monthly amount, making it financially easier, especially if you prefer not to spend a large sum at once.



Maintenance and Repair Included



• Homie offers inclusive service and repair for the equipment you rent. If something goes wrong with your appliance, we quickly arrange the repair or replacement at no extra cost. This prevents unexpected maintenance costs.



Flexibility and Convenience



• Renting from Homie gives you the freedom to upgrade or change your equipment when your needs change. Want a different model or a larger appliance? At Homie you can easily adjust your contract without extra hassle. Please note that the current contract must be completed before you can switch to a new model.



Eco-friendly



• Homie helps reduce electronic waste by giving used appliances a second life. This is not only beneficial for you, but also better for the environment.



Ideal for Temporary or Changing Living Situations



• Whether you live somewhere temporarily, are moving, or are a student, Homie offers the perfect solution. You can rent equipment without worrying about transporting or storing large appliances.



Fixed Monthly Costs



• Renting from Homie means you know exactly what you pay each month. This makes it easier to plan your finances without unexpected costs for repairs or replacements.

The application process for renting an appliance from Homie is simple and fast. Here is a step-by-step explanation of how it works:

Choose your appliance



• Visit our website and browse the range of household appliances. Choose the appliance you want to rent, such as a washing machine, dryer, fridge, or dishwasher.



Choose your rental period



• After choosing the desired appliance, you can select the rental period. At Homie we offer flexible rental terms, from short periods to longer contracts of 6+ months, 3+ years or 5+ years.



Place your order



• Create an account with your email address and fill in your address and contact details. After entering your details, you pay the one-time costs for renting the appliance.



Confirmation and approval



• After your order you will receive a confirmation by email. In some cases Homie may perform an ID check and residence check to verify your application. This process is quick and straightforward.



Delivery and installation



• After your application is approved, we plan the delivery of the appliance within 3 working days. Our delivery staff will take care of the safe and professional installation of the appliance, so you can start using it immediately.



Enjoy your appliance



• After delivery and installation you can immediately enjoy your appliance, with the convenience of our service and without worrying about maintenance and repairs. If something goes wrong, we will quickly provide a solution!



Payment and contract



• The rental payment is collected monthly via direct debit, so you don't have to worry about making payments. The rental price remains constant throughout the chosen rental period.

The application process is therefore quick and straightforward, and our team ensures that everything runs smoothly from order to installation.

After your order has been placed and approved, we plan the delivery of the appliance within 3 working days. Our delivery staff will take care of a safe and professional installation of the appliance, so you can start using it immediately.

Click here for the general terms and conditions. View the example of the additional general terms and conditions. here

You have the right to withdraw from the agreement with Homie within 14 days of receiving your appliance (washing machine, dryer, dishwasher, fridge, etc.), without giving a reason. The withdrawal period expires 14 days after the day of receiving the product.

How do you withdraw from the agreement?

To exercise your right of withdrawal, you must clearly inform us that you wish to withdraw from the agreement. This can be done via:



• An email
• Phone contact
• Our model withdrawal form (not mandatory)



Consequences of withdrawal:



• Costs: You only pay for the services up to the moment of withdrawal. If we have installed the appliance, we can charge the installation costs. If you have already used the appliance (for example done a wash), we can also charge the costs for that use (pay-per-use).
• Responsibility: Make sure you handle the product with care. If you have used the product more than necessary to determine its nature, characteristics and functioning, we may charge costs.



Refund:




If you withdraw from the agreement, you will receive back all payments you have made up to that point. We will reimburse you using the same payment method as you originally used, unless otherwise agreed. The refund will take place within 14 days of receiving your withdrawal notification.

Return of the product:



• Return yourself: You can return the product yourself to Wagenmakersweg 3, 3449HV Woerden. The return costs are at your own expense. Make sure the product is well packaged to prevent damage. The product must be returned within 14 days of your withdrawal notification.
• Collection by Homie: It is also possible to have the product collected by us. We will then make an appointment for the collection. We do charge costs for this, namely €75,- for the return transport.

Yes, this is possible in consultation. Please contact us as a user by email at info@homiegroup.com so we can discuss the possibilities for taking over or purchasing the appliance.

If the appliance breaks down, you can contact us. We cover the costs of repair or replacement, provided the defect is caused by a problem with the machine itself. If the problem is not caused by the machine, we will discuss a solution together.

To request a service visit:

For the washing machine/washer-dryer combination: Start your service request here for the WASHING MACHINE

For the dryer: Start your service request here for the DRYER

For other machines: Start your service request here for OTHER MACHINES

The application process for renting an appliance from Homie is simple and fast. Here is a step-by-step explanation of how it works:

Choose your appliance



• Visit our website and browse the range of household appliances. Choose the appliance you want to rent, such as a washing machine, dryer, fridge, or dishwasher.



Choose your rental period



• After choosing the desired appliance, you can select the rental period. At Homie we offer flexible rental terms, from short periods to longer contracts of 6+ months, 3+ years or 5+ years.



Place your order



• Create an account with your email address and fill in your address and contact details. After entering your details, you pay the one-time costs for renting the appliance.



Confirmation and approval



• After your order you will receive a confirmation by email. In some cases Homie may perform an ID check and residence check to verify your application. This process is quick and straightforward.



Delivery and installation



• After your application is approved, we plan the delivery of the appliance within 3 working days. Our delivery staff will take care of the safe and professional installation of the appliance, so you can start using it immediately.



Enjoy your appliance



• After delivery and installation you can immediately enjoy your appliance, with the convenience of our service and without worrying about maintenance and repairs. If something goes wrong, we will quickly provide a solution!



Payment and contract

• The rental payment is collected monthly via direct debit, so you don't have to worry about making payments. The rental price remains constant throughout the chosen rental period.

The application process is therefore quick and straightforward, and our team ensures that everything runs smoothly from order to installation.

These one-time costs cover the contractual activation and the installation/service. You are therefore not paying for the machine itself, but for a complete, service-oriented start to your subscription.

Homie delivers your appliance within one to three working days, always choosing the most sustainable route. Deliveries take place Monday to Friday, between 07:00 and 15:00. The delivery staff will always call 20 minutes in advance to inform you of the expected delivery time. You will also receive a confirmation of the delivery time and a track-and-trace link one day before delivery, so you are well prepared and can receive the appliance at the right time.

No, at Homie we take care of the installation of the appliance. Our delivery staff will install the appliance for you, so you can use it immediately. This is included in the delivery, and you don't have to worry about this.

Do you live in an apartment complex and have no lift? Then we deliver up to and including the 4th floor. We place the appliance in the desired location and connect it for you.

Do you have another staircase inside to an extra floor, such as an attic? Then we deliver up to the 4th floor. We do not deliver beyond four flights of stairs.

Unfortunately it is not possible to choose a specific delivery date or time. We deliver within one to three working days after the order. Our delivery staff will always call you 20 minutes in advance to inform you when they will arrive. You will receive a track & trace code so you can follow the delivery.

However, it is possible to reschedule your appointment within 24 hours before the planned delivery. Please contact us by responding to the delivery confirmation.

Yes, when you order a Homie, we will take one old appliance per ordered machine free of charge. We recycle these through our partner Wecycle. Below you will find important conditions for taking away your old appliance:

• Safety risk
  The machine must be safe to transport. Make sure it is free of rust, leaks and sharp edges that could pose a risk to our delivery team. Also check that there are no loose parts that could move or come loose during transport.
• Weight and Stability
  Machines such as washing machines and dryers must be sturdy and safe to lift. They must not be extra heavy due to, for example, residual water or other liquids.
• No Obstacles
  Make sure the machine is freely accessible without obstacles nearby, such as cabinets or furniture. On stairs, the passage must be clear of objects for safe passage.
• Disconnected and Empty
  The machine must be completely disconnected from power and water. Also make sure the machine is empty and that no water, mud or other liquids remain inside.
• Health and Hygiene
  For safe and hygienic handling, the machine must be clean and free of dirt, mud and other contaminants.

After the minimum term, the notice period is 1 month. The subscription continues until the appliance has been collected. If you cancel within the term, cancellation and/or collection costs apply.

You can always transfer an appliance to a new user free of charge; in that case we will stop your subscription free of charge.

To cancel, fill in our cancellation form.

6+ months subscription

After the minimum subscription period of 6 months, Homie can be cancelled monthly and you pay no cancellation costs or remaining monthly amounts.

A cancellation within 12 months does involve collection costs:



• €75,- collection costs for large household appliances.
• €35,- return costs for small household appliances.



When you transfer your appliance to a new user within 1 year you save the collection costs. After 12 months of use, collection is free of charge.




A collection appointment within 1 week involves additional collection costs:

• Urgent request (within 1 week): €50,- collection costs

3+ years subscription

After the minimum term of 3 years, Homie can be cancelled monthly. If you terminate your subscription early you pay the remaining instalments up to and including 3 years.




When you transfer your appliance to a new user we will stop your subscription free of charge.




A collection appointment within 1 week involves additional collection costs:

• Urgent request (within 1 week): €50,- collection costs

5+ years subscription

After the minimum term of 3 years, Homie can be cancelled monthly. If you terminate your subscription early you pay the remaining instalments up to and including 5 years.




When you transfer your appliance to a new user we will stop your subscription free of charge.




A collection appointment within 1 week involves additional collection costs:



• Urgent request (within 1 week): €50,- collection costs

To cancel your Homie subscription, fill in the cancellation form.

At Homie, payments are made via direct debit. The direct debit only starts when the appliance has been delivered.

Our secure payment provider is Buckaroo. Buckaroo facilitates the direct debit and manages the transactions. By placing an order you give permission for direct debit.

Ordering before 18 September 2024? Then KUARIO is our secure payment provider. KUARIO also facilitates the direct debit and manages the payments. During the ordering process you give permission for direct debit.

The available payment methods are:



• iDeal
• Credit card (Visa and Mastercard)

The monthly amounts are automatically collected one month in advance, starting on the day of installation and then monthly on this date.

This can be done in your user account. Follow the steps below to verify your bank details:

• Log in to your Homie account
  Go to the Homie Login page and log in with your username and password.
• Navigate to "Settings"
  Click on "Settings" and choose "Change payment details".
• Select your payment method
  Choose your desired payment method (iDEAL, VISA or Mastercard) and confirm the change.
• Check your details
  Check the displayed details and click "Next".
• Choose your bank
  Select your bank and tick the box to agree to direct debit.
• Complete the payment
  Click "To iDEAL" and make a payment of €0.02 to activate the direct debit.

After these steps your bank details are verified and payments can be processed. Do you have questions? Contact us at info@homiegroup.com.

As a customer at Homie you will not get a BKR registration. We will not provide your data to third parties, unless this is necessary for the execution of our services or required by law.

We do perform an ID check and a residence check to verify your details and process the rental of our appliances.

Within the Netherlands you may take your Homie with you when you move, but after 10 October 2024 it is no longer possible for us to do this for you. Customers who move before this date must notify us at least one month in advance via their Homie account of the change of address, so that we can update this in our system.

If the user moves the appliance themselves, the risks and possible costs are for the user.

From 10 October 2024, Homie no longer offers a moving service, not even for a fee. Customers who became a customer before 10 October 2024 can still use the service. Moving appliances after this date must be arranged by yourself. We do need your new address to keep your account details up to date. Please contact our customer service for this.

Yes, it is possible to transfer your Homie appliance to another tenant. This is even free and offers a sustainable alternative, allowing you to save up to €75,- in collection costs. Please note that only the appliance is transferred, not the contract. Both parties must contact Homie in advance to arrange the transfer.

How does the transfer work?



• Preparation: Make sure your appliance remains connected to the internet (if applicable, for example with a Pay-Per-Use contract).
• New tenant: The new tenant must place an order via our website and create an account.
• Transfer: Once the new tenant's order has been received, we will transfer the machine to the new account. You will receive a final invoice and any deposit will be settled.

Steps for the transfer:



• Make sure your appliance remains connected to the internet (if necessary).
• Have the new tenant place an order and create an account.
• The new tenant mentions the name of the old tenant when placing the order.
• After the order has been received, we will transfer the machine to the new account and you will receive a final invoice.

By transferring the appliance, you help promote reuse and contribute to a circular economy. Do you have questions about the process? Please feel free to contact us!

For correct installation of your washing machine, the following connections must be present:

Water supply:



• There must be a water tap with a thread so that we can attach the supply hose.
• The water supply hose has a diameter of 30 mm. Make sure the tap is accessible for installation.

Drain:



• The drain pipe must have a minimum inner diameter of 34 mm and be within 1 metre of the washing machine.
• The drain must look like the image shown. It is important that the drain connects properly to prevent leaks or blockages.

Power supply:

• Provide a socket with a 220-240V power supply, properly earthed for safety. A single pull connection is also possible if that is your preference.

Not entirely sure everything is correct? Feel free to send us a photo of the connections so we can check that everything is in order for the installation.

With these connections, our delivery staff can quickly and safely install your washing machine.

Required connections for a fridge

For correct installation of your fridge, the following conditions must be present:

Power supply:



• Provide a socket with a 220-240V power supply, properly earthed for safety.
• The socket must be accessible for the fridge's plug, and the fridge must be connected to an earthed socket.

Ventilation:



• Ensure sufficient ventilation around the fridge, especially behind the fridge. There must be sufficient space for air circulation to allow the fridge to function optimally and save energy. Ideally there should be at least 5 cm of space on the back and sides of the fridge.

Please note: Make sure the fridge is placed on a stable, flat surface for optimal performance.

Do you have doubts or questions about the installation? Feel free to send us a photo of the connections so we can check that everything is in order for the delivery and installation of your fridge.

For installation of a heat pump dryer, the following connections must be present:

Power supply:



• Provide a socket with 220-240V power supply, properly earthed for safety. The socket must be suitable for the dryer, with a minimum current of 10A.

Drain:



• A heat pump dryer does not need an external air duct like a conventional dryer, because the air circulates within the machine.

Space and ventilation:



• Ensure sufficient space around the dryer (at least 5 cm on the back and sides) to optimise air circulation and energy consumption.

If you are not sure whether everything is properly prepared for the installation, feel free to send us a photo of the connections and the space in which the dryer will be placed. We are happy to help!

For installation of a dishwasher, the following connections must be present:

Water connection:



• There must be a cold water tap with a thread to which we can connect the supply hose. The tap must be easily accessible.
• The water supply hose has a diameter of 30 mm, make sure the connection is suitable for this.

Drain:



• The dishwasher needs a drain hose that is connected to a drain pipe. The drain pipe must have a minimum inner diameter of 34 mm and be within 1 metre of the dishwasher for proper drainage.

Power supply:



• Provide a socket with 220-240V power supply, properly earthed for safety. The socket must be suitable for the dishwasher and the required current of 10A.

Space and installation:



• The dishwasher must be placed in a <strong>room with a flat floor</strong>, and there must be sufficient space for the connections.

If you are not sure whether everything is properly prepared for the installation, feel free to send us a photo of the connections and the space in which the dishwasher will be placed. We are happy to help!

Turn off the appliance:

• Turn the appliance off immediately to prevent further damage or dangerous situations. This helps to interrupt the power supply and avoid possible electric shocks or fire hazards.

Fill in the correct service request:

For the washing machine/washer-dryer combination: Start your service request here for the WASHING MACHINE

For the dryer: Start your service request here for the DRYER

For other machines: Start your service request here for OTHER MACHINES

We aim to respond to your email within one working day. If you are in an emergency or need immediate assistance, please indicate this in your email so we can understand the urgency.

Please note! We will charge €75,- service costs if we have to come out for user errors with the machine.

Error code E10 indicates a problem with the water supply. This may mean that insufficient water is entering the machine, often due to a blockage or a problem with the water pressure.

How do I fix error code E10?

• Check the water supply: Make sure the water tap is fully open and that there is sufficient water pressure.
• Inspect the supply hose: Check the supply hose for kinks or blockages that could restrict the water flow.
• Check the filter: Many machines have a small filter at the water inlet. Check whether this filter is not clogged by dirt or limescale. Consult the manual for help cleaning this filter.
• Check the water pressure: If you notice that the water pressure is low, this may be causing the problem. There may be a problem with the water pipe; in that case contact your water supplier.

If error code E10 continues to appear after these steps, please contact our service department for further assistance.

Error code E21 indicates a problem with the drain of the machine. This may mean that the water is not draining properly, which is often caused by a blockage or a kink in the drain hose.

How do I fix error code E21?

• Check the drain hose: Make sure the hose is not kinked and that there are no obstructions or blockages.
• Clean the filter: A clogged filter can impede water drainage. Consult your machine's manual for instructions on cleaning the filter.
• Check the drain: Check whether there is no blockage in the drain itself. Sometimes dirt can accumulate in the drain pipe, causing drainage problems.

If error code E21 continues to appear after these steps, please contact our service department for further assistance.

Error code E30 indicates that the door of the machine is not properly closed. The machine will not start if the door is not fully locked, for safety reasons.

• Check if something is between the door: Make sure no clothing or other material is caught between the door and the machine, preventing the door from closing properly.
• Press the door firmly closed: Sometimes an extra push can help the door lock properly. Press the door firmly until you hear a click.
• Inspect the door seal: Check whether the rubber seal around the door is in good condition and clean. Dirt or damage can impede the closure.

If error code E30 continues to appear after these steps, please contact our customer service for assistance.

Error code E50 or E64 indicates a problem with the motor of your appliance. This can have various causes, and it is important to follow the steps below to identify and solve the problem.

Check the power source:

• Make sure the appliance is properly connected to the socket and that the plug is firmly inserted.
• Check whether the power supply to the appliance works. Try connecting another appliance to the same socket to see if it works.

Contact the service department:

• If error code E50 or E64 continues to appear after these steps, please contact our service department for further assistance. We are here to help you diagnose the problem and provide the necessary support and solutions.

Important:

Customers may not perform any actions on the machine. Always contact our service department for help and to ensure your appliance is handled safely and correctly.

Error code E91 indicates that your machine is locked. This can happen for two reasons, and both are easy to resolve yourself.

Causes and solutions:

• The appliance has been used in offline mode for too long: When the machine cannot connect to the internet for an extended period, it is automatically locked to prevent unauthorised use.

Solution:

• Restore the Wi-Fi connection. Make sure your router is functioning properly and that the machine is within the range of the network. You can open the Wi-Fi settings of your appliance via the menu and connect to your network. Click here for detailed instructions on restoring the Wi-Fi connection.

Payment not made or direct debit failed:

• If there is a problem with the payment, this can lead to the machine being locked. This can happen if you have not paid a monthly instalment or if there is a problem with the direct debit.

Solution:

• Go to your account on our website and check whether there are outstanding payments. Reactivate the direct debit via the settings in your account. Here you can also adjust or re-enter your payment details. Make sure the information is correct to prevent future problems.

What to do if you cannot resolve the problems:

If you continue to see error code E91 after completing these steps, please contact our customer service for further assistance. We are happy to help get the machine operational again.

"CL" on the display means that the child lock is activated. The child lock is a safety feature that prevents buttons from being accidentally pressed, for example by children. When the child lock is active, the operation of almost all buttons on the appliance is blocked.

How do I fix it?

To deactivate the child lock, you must press both buttons simultaneously. After doing this, the display will stop showing "CL" and you can operate the appliance normally again.

Please note: If you press another button while the child lock is active, the indicator will start flashing. Make sure you deactivate the child lock before selecting a new programme.

When other error codes appear on your appliance, this means there is a problem that needs to be resolved.

If another error code continues to appear, please contact our customer service by email. Make sure you provide as much information about the problem as possible, so that we can better help you diagnose and resolve the problem.

Important:

Customers may not perform any actions on the machine. Always contact our customer service for help and to ensure your appliance is handled safely and correctly.

It is important to clean your washing machine regularly to maintain optimal performance and prevent unpleasant odours. Follow these steps:

1. Clean the drum: Run an empty wash cycle at high temperature (90°C) with a cup of cleaning vinegar or a special washing machine cleaner.
2. Check the rubber seals: Wipe the rubber edges of the door clean with a damp cloth and a little vinegar or all-purpose cleaner.
3. Clean the detergent drawer: Remove the drawer and rinse it under warm water. Use an old toothbrush to remove soap residue.
4. Clean the filter: Remove and rinse the filter under the tap to prevent blockages.
5. Leave the door open after use: This allows the drum to dry and prevents mould formation.

For a visual explanation you can watch this video: Cleaning the washing machine.

At Homie we believe in a future where sustainability and convenience go hand in hand. Customers who choose our pay-per-use subscription only pay for the use of the appliances. The prices are tailored to the sustainability of each programme: the more sustainable the programme, the lower the price. This encourages customers to be conscious of their energy consumption and appliance use, while our energy-efficient machines remain accessible to everyone, including those who do not want to or cannot buy expensive appliances.

Our collaboration with white goods manufacturers focuses on developing sustainable and easy-to-repair machines. These innovations are not only beneficial for our customers, but also for the environment, as they extend the lifespan of the appliances and reduce waste.

Homie is committed to responsible recycling. Old machines that can no longer be used are recycled in a sustainable way through our partner Wecycling. We also optimise our delivery and collection routes to minimise the number of kilometres, which contributes to a lower ecological footprint.

Efficiency is a top priority for us. We avoid unnecessary appointments and always have a spare machine with us in case an appliance cannot be repaired on site. This ensures that our customers can quickly continue without worry, while we simultaneously fulfil our commitment to a greener world.

If you have a complaint about our products or our service, you can contact us via the contact form. We will respond substantively within 14 days of receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Geschillencommissie Thuiswinkel

On our website, reviews are displayed that have been collected via The Feedback Company, an independent third party. These reviews are collected in a transparent and reliable manner, so you can see what other customers think of our services and products.

More information about how the reviews are collected can be found in the review policy of The Feedback Company: https://www.feedbackcompany.com/nl-nl/policy-review-wetgeving/.

By using this service, we ensure that the reviews are presented fairly and objectively, and we comply with the legal requirements regarding customer feedback.

Want to leave a review?

Are you satisfied with your experience at Homie? Feel free to leave a review! We love to hear your opinion so we can continue to improve our service.

You can find the manuals for our machines via this link. You can also find the manuals behind the Discover Homie sticker on the machine itself.

If your question is not in our FAQ or you need more information, do not hesitate to contact us. Our team is ready to help you!

You can reach us by email at info@homiegroup.com or orders@homiegroup.com.

We aim to respond to your email within one working day. If you are in an emergency or need immediate assistance, please indicate this in your email so we can understand the urgency.